Refund & Return Policy

Effective Date: 07.06.2025

Thank you for shopping at Arctic North Adventures. We partner with Printful to fulfill all physical product orders. Please note that all returns and refunds for products are handled directly by Printful according to their policies.

1. Printful’s Return & Refund Process

Printful manages the quality and shipping of products. If you receive a damaged, defective, or incorrect item, or if you want to request a return or refund, you must contact Printful’s support team within 14 days of receiving your order.

You can submit a claim to Printful here:
Printful Return Policy & Claim Process

2. How to Contact Us

If you encounter any issues with your order or need assistance with the return process, please contact us at Alexinthearctic@icloud.com. We are happy to help coordinate with Printful on your behalf.

3. Customized Products

Please note that customized or personalized items may not be eligible for return unless faulty or damaged, as per Printful’s policy.

4. Guided Tours

This refund and return policy applies only to physical products purchased from our online shop. For information on cancellations and refunds related to our guided tours, please see our Terms and Conditions.